Returns

Returns Policy

Orders can be returned for any reason within 28 days from the date the order was placed. After this time unfortunately we can’t offer you a refund or exchange.

Returned items must be in the same condition, unworn, unwashed, with any tags or branding attached and in the original packaging. We reserve the right to deny a return if items are not received in their original condition.

*IMPORTANT: YOU MUST PUT YOUR NAME AND ORDER NUMBER INSIDE YOUR RETURN PACKAGE SO WE KNOW WHO TO ISSUE THE REFUND TO*

Once your return is received a refund will be processed, and a credit will automatically be applied to your original payment method. Please note that it might take up to 7 working days for a refund to show up on any bank statements.

Sale / Promotional items (if applicable)
Only regular priced items may be refunded, unfortunately sale items or items purchased with a promotion cannot be refunded.

RETURNS ADDRESS: F2 11 MORESBY ROAD, LONDON, E5 9LE

We do not cover return shipping cost. Shipping costs are non-refundable. Please note that it is your responsibility to ensure your return reaches us, items that are not received will not be refunded so we recommend using tracked or insured service to avoid disappointment. 

Our customer service team are always on hand to answer any questions you may have so just drop us an email with your name and order number: holla@royalteeslondon.co.uk and we'll get back to you within 1 working day.

(Our customer service hours are Monday to Friday 10am until 5pm)